Refund & Return Policy
This policy explains when and how you can get a refund for Surf Proxy. It forms part of our Terms of Service. Surf Proxy is operated by Garage Tech Ltd.
1. Digital service only
Surf Proxy is a digital subscription service. We do not sell or ship physical goods, so there is nothing to return and no delivery or return shipping costs.
2. Refund after your first purchase
You can ask for a full refund within 14 days of your first purchase of a Surf Proxy subscription. You do not need to give a reason.
3. Refund after an automatic renewal
You can ask for a refund of a renewal charge if both of the following are true:
- you ask within 7 days of the renewal charge;
- you have used less than 1 MB of traffic on your subscription since the renewal.
We measure usage by the total traffic volume recorded for your subscription. We do not look at what the traffic was.
4. How to ask for a refund
Write to support@surfproxy.ink from the email address linked to your subscription. Please include the date of the payment and, if you have it, the transaction reference.
When we approve a refund, your access to the paid period ends.
5. How and when you are paid
We send approved refunds to the payment method you used for the original payment. The money usually arrives within 5 to 10 business days. The exact time depends on your bank or payment provider.
6. When we do not give a refund
To the extent the law allows, we do not give a refund where:
- the request is made after the periods set out in sections 2 and 3;
- the renewal period has been used beyond the limit in section 3;
- we ended your access because you seriously broke our Terms of Service.
7. Service problems
If the Service is unavailable or does not work as described because of a fault on our side, write to support@surfproxy.ink. We will try to fix the problem. If we cannot fix it within a reasonable time, we will give you a refund for the affected period or extend your subscription, whichever you prefer.
8. Your legal rights
Nothing in this policy affects the rights you have as a consumer under the law, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
9. Payment disputes
If you have a problem with a charge, please contact us first at support@surfproxy.ink. We can usually resolve it faster than a dispute opened with a bank.
10. Contact
Garage Tech Ltd
Registered in England and Wales
Registered office: Stoney Works, 8 Stoney Lane, London, England, SE19 3BD
Support: support@surfproxy.ink
Legal and privacy requests: legal@surfproxy.ink